EXPERIENCE

SHOWROOM MANAGER & Project Manager, THE SHADE STORE

I am Responsible for running the Lake Forest showroom and working with clients to design and sell custom window treatments.

OCTOBER 2021 – PRESENT

• Work 1:1 with clients to understand the variety of window treatments and design their custom window treatments to meet their individual needs and taste.
• Project manage entire customer experience, internal stakeholders, and supply chain.
• Beat monthly $85,000 sales goal every month in 2022.
• Account manage a portfolio of local and national interior designers.
• Educate and onboard all clients on window treatments.
• Boost AOV through education in motorization products.
• Customer relationship management for continued sales with existing client base.
• Responsible for customer experience and satisfaction for the Lake Forest showroom.

CONTENT CREATOR & DESIGNER, BARELY KEEPING IT TOGETHER LLC.

I run my own business where I make content across various social platforms. I have grown my following into working 1:1 with clients on the interior design of their own homes.

JULY 2020 – PRESENT

• Create interior design, DIY, and organization content on YouTube, TikTok, Instagram, and my blog (www.barelykeepingittogether.com).
• Grown my TikTok following to over 133,000 followers and YouTube to 7,000 followers.
• Work 1:1 with design clients for online virtual interior design.
• Collaborate with brands on product campaigns, influencer, and affiliate marketing.
• Manage 1 person working remotely.

Director of Customer Success and Operations, ATTRACT GREAT GUYS LLC.

In this role, I was responsible for the project management, customer care, and operations of an online media company with 8-10 employees.

OCTOBER 2019 – MAY 2021

• Project managed the production of all YouTube videos, program content creation, program launches, and video ad creation.
• Onboarded every new VIP Client to 1:1 coaching program
• Successfully managed the renewal process of VIP Clients. 
• Process optimization for existing and new SOPs.
• Responsible for the rollout of all online courses.
• Reporting and analyzing KPIs of company initiatives.
• Managed remote customer success team and lowered refund rates.
• Increased customer satisfaction by implementing customer onboarding and 1:1 calls.
• Managed a team of 3 video editors working remotely in the Philippines.

FREELANCE BUSINESS CONSULTANT AND PROJECT MANAGER

JANUARY 2017 – OCTOBER 2019

• Certified PMP

DIRECTOR OF SALES, KIG CRE

JANUARY 2017 – NOVEMBER 2017

• Built and maintained relationships with owners and operators of multi-family real estate. 
• Sold $52 mm in Institutional Multi-Family Real Estate.

AMLI RESIDENTIAL:

EXECUTIVE ASSISTANT TO CEO, AMLI RESIDENTIAL

NOVEMBER 2014 – JANUARY 2017

In this role, I worked directly with the CEO to run the operations of a national property management company. I was responsible not just for administrative tasks such as travel and expenses, but also for strategic initiatives of the executive team.

• Implemented all new Policies and Procedures across the country.
• Responsible for a nationwide online reputation management program.
• Increased customer satisfaction by implementing a customer success program for online reviewers.
• Event Planning for all corporate events.
• Process optimization for existing and new SOPs.
• Reporting KPIs of operations initiatives.
• Managed travel, calendar, and reporting for CEO and President.

SALES AND MARKETING COORDINATOR, AMLI RESIDENTIAL

The Sales and Marketing Coordinator position is responsible for the leasing and strategic marketing initiatives of lease-up class A buildings. It is unique to AMLI Residential and is comprised of 40% marketing initiatives and 60% leasing.

APRIL 2013 – NOVEMBER 2014

• Responsible for the leasing and marketing of a new 214-unit mixed-use apartment and retail building.
• Executed in-person marketing plans for 214-unit lease-up mixed-use apartment.
• Rented over $1 million dollars in leases within 1 year.
• Leased to over 90% stabilization occupancy ahead of budgeted schedule. 
• Renewals of existing leases at a rate of 85% with rent increases over 15%. 
• Ensured brand standards were always met. 
• Reported on local comps. 
• Closely networked within the Chamber of Commerce to ensure property’s acceptance into a tight-knit community.

LEASING CONSULTANT, THE HABITAT COMPANY

JUNE 2012 – APRIL 2013

• Leased a 567-unit building in downtown Chicago
• Maintained consistent occupancy between 98%-99%
• Renewed existing leases at a rate of 90% with rent increases over 10%.

SOFT SKILLS

SKILLS

CONTACT

PERSONAL CONTACT INFO:

603-493-6303 · MarissaVPellegrini@gmail.com · Lake Forest, IL 60045

REFERENCES AVAILABLE UPON REQUEST